Returns & Refunds
We want you to feel confident ordering from Oceanside Detailing Products. If something isn’t right, contact us and we’ll help make it right.
30-Day Return Policy
You may return most unused and unopened products within 30 days of delivery.
To start a return, contact us with your order number and the item you would like to return.
Products should be returned in their original packaging and in resellable condition.
Damaged, Leaking or Incorrect Items
If your order arrives damaged, leaking, defective, or you received the wrong item, contact us as soon as possible.
Please send:
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Your order number
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A short description of the problem
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A photo of the item and packaging
If the problem is our fault, we’ll arrange a replacement or refund at no extra cost to you.
How to Make a Return
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Contact us with your order number.
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Tell us which item you would like to return and why.
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We’ll send you return instructions.
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Pack the product securely in its original packaging.
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Ship the item back using the instructions provided.
For regular returns, return shipping costs are the customer’s responsibility.
If we made a mistake or the product arrived damaged, we’ll cover the return or replacement costs.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved.
Approved refunds will be sent back to your original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Your bank or card company may take additional time to post the refund.
Items We Cannot Accept for Return
For safety and product-quality reasons, we cannot accept returns for:
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Opened or used chemicals
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Products that have been partially used
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Items damaged after delivery
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Items returned more than 30 days after delivery
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Gift cards
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Items marked as final sale
If you're unsure whether an item can be returned, contact us before sending it back.
Sale Items
Sale and discounted items may still be returned within the same 30-day return period, unless the product is clearly marked Final Sale.
Your refund will be based on the amount you actually paid.
Free Gifts & Promotions
If your order included a free promotional item and you return products that caused your order to qualify for that promotion, we may ask you to return the free item as well.
If the promotional item is not returned, its retail value may be deducted from your refund.
Exchanges
Need a different product instead?
Contact us before returning your item. In most cases, the fastest option is to return the original item and place a new order for the product you want.
Questions?
We're here to help.
Oceanside Detailing Products
Deep River, Connecticut
Contact Us → odp@gmail.com